privacy
Handled with the same discipline as the work.
We collect what we need, protect what we hold, and keep a clean record of how it's used.
Who we are
Verloop operates the systems, evidence and routes behind complex material recovery. This notice explains how we handle personal information collected through our website, client portal and direct engagements. Verloop is the data controller for the information described here.
What we collect
- Contact details you submit through forms (name, company, email, phone, message).
- Account information for the client portal (sign-in identifiers, role, activity).
- Operational records connected to a job, where you are a named contact.
- Technical data your browser sends automatically (IP, device, pages viewed) for security and analytics.
How we use it
- To respond to enquiries and manage commercial relationships.
- To operate the client portal and provide audit-grade evidence packs.
- To meet legal, regulatory and insurance obligations attached to recovery work.
- To improve the website, secure our systems and prevent misuse.
Lawful basis
We rely on legitimate interests for general business communications and site security, contractual necessity for client-portal and operational records, legal obligation where retention is required, and consent where you have actively opted in.
Sharing & processors
We share information only with vetted processors who help us run the service. We do not sell personal data. Where data is transferred outside the UK or EEA, we use approved safeguards.
Retention
We retain personal information only as long as needed for the purpose it was collected, plus any period required by law, insurance or audit obligations.
Your rights
You can request access, correction, deletion, restriction or portability of your personal data, and object to certain processing.
Cookies
We use a minimal set of cookies and similar technologies for essential site function, security and aggregate analytics.
Contact
Privacy queries: info@verloop.co.uk.
your cookie & analytics choices
Change your consent at any time
Update the categories you've allowed, or withdraw consent entirely. Your choice is recorded with a timestamped audit entry.
Questions about how we handle data?
Our team will respond to privacy queries within five working days.